Customer Success Specialist
Customer Success | Myrtle Beach, South Carolina
We are seeking someone fun and energetic to join our fast-paced Customer Success team. You take pride in solving our customers’ problems and are a resourceful team player.
This role will initially start as a contractor position with the potential of a more permanent full-time role after a 90-day evaluation period.
You will be reporting directly to our Customer Success Manager.
- Deliver happy experiences to every client you interact with
- Become a PandaDoc product expert and have the technical know-how to resolve all level 1 & 2 issues
- Work closely with the entire team to reach negative churn
- Maintain ownership of each issue and be resourceful in coming up with solutions
- Be open-minded and have the ultimate end-goal of helping our customers become more successful
- Bachelor’s degree from an accredited university
- Quick learner and can adapt to the ever-changing startup environment
- Experience with customer-facing roles
- Strong written and verbal communication skills
- Has customer success and service in your DNA
- Interest in SaaS and/or sales
- Resourceful team player
- Great sense of humor
- HTML5 & CSS3
We love what we’ve built and are building; but, more importantly, our customers do. In fact, in just 18 months, over 200,000 people have used PandaDoc across thousands of companies. From the coolest startups to the established players, PandaDoc has made A.) creating awesome content easy B.) collaborating on content simple C.) sending content for legally binding e-signatures a breeze.
How to apply: