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Customer Marketing Manager, Adoption

Marketing Remote (USA)

PandaDoc is looking for an experienced marketing manager to execute our Customer Marketing initiatives to build and scale world-class customer marketing programs and campaigns.

In this critical role, you will be laser-focused on customer health, adoption, and retention. You’ll partner closely with Marketing, Business Operations, Account Management, and Customer Success teams to help the business establish impactful customer marketing campaigns. Your focus will be on building out and fueling customer success and growth by driving metrics like: Account health, time-to-value, time-to-expansion, churn rates, and feature activation.

You’re a marketing professional with a passion for crafting sophisticated, creative and effective campaigns. You have a ‘delight the customer’ mindset and you understand the importance of putting yourself in the customer’s shoes. You enjoy story-telling and are able to craft effective messaging that will resonate with and help your audience. You get the importance of tracking everything you do and measuring impact against key performance indicators.

In this role, you will:

Support a communication strategy “to” the customer

Support customer facing teams in 1:many initiatives

About you: 

Company Overview: 

PandaDoc empowers more than 37,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more. 


Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company-paid life & disability, 20+ PTO days, 401K and FSA plans, and of course, a fun team of Pandas to work with!




PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.





Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.