Customer Onboarding Specialist – French Speaker

Customer Success, Remote (Portugal)

PandaDoc élargit son équipe de Customer Onboarding

Onboarding Specialists are the official “welcome Pandas’' for new customers. We are PandaDoc experts, change management agents, and trusted advisors to customers spanning across all industries, roles, and regions. We are also drivers of change within our own organization, contributing to many strategic initiatives impacting the company's long-term growth and success.

This Onboarding Specialist role requires project management skills, excellent customer communications via email, phone and web conferencing, and the ability to guide our clients as they integrate their tools (CRM/Stripe/XERO/Custom API) and content with PandaDoc.

PandaDoc Onboarding Specialists will support new customer enablement by helping to understand complex customer business requirements and translate them into solutions leveraging PandaDoc’s platform. This is a Revenue and Customer focused position that plays an integral role in the long term success of organizations who may have the resources to grow on the PandaDoc platform, but lack the direction of how to develop a path of resolution.

You will be responsible for transitioning business and technical requirements to a customer or partner implementation team for both new solutions and problem resolution. This role is a key liaison to the experience and expertise of numerous teams, including (but not limited to) those mentioned above.

In this role, you will:

About you:

It would be awesome if you had: 

Company Overview: 

PandaDoc empowers more than 30,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

 

  

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

 

 

 

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.