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Customer Success Enablement Specialist

Customer Success, Remote (USA)

The successful candidate will be responsible for developing and driving the effectiveness, learning, and growth of our Global Customer Success Management team. This role will focus on building and deploying the tools and education necessary for our CSMs to master the competencies associated with their role and as a result, drive activities enabling our customers to optimize their use of PandaDoc to accomplish their business objectives.

Primary areas of focus include onboarding new CSMs to their role-specific responsibilities, identifying and executing ongoing skills development education, content management in the form of maintaining internal wikis and playbooks, and collaborating with the Products organization to ensure the team understands the go-to-market strategy and the use cases PandaDoc is designed to support. Although this role is part of the Learning Services team, the CSM Enablement Specialist will work closely with the CSM leadership team to maintain alignment on objectives and priorities.  Experience in conducting needs assessments, creating and facilitating in-person and virtual instructor-led classes, and direct knowledge of the role of a CSM is a must. 

The ideal candidate will be flexible and possess a wide range of skills and knowledge for both technical training and employee development. This Panda inspires, has a contagious enthusiasm for investing in people, and a passion for our future growth all the while strengthening our brand and culture.

In this role, you will:

About you:

It would be awesome if you had:

 

Company Overview: 

PandaDoc empowers more than 30,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more. 

Benefits:

Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company-paid life & disability, 20+ PTO days, 401K and FSA plans, and of course, a fun team of Pandas to work with!

 

 

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

 

 

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.