Customer Success Voice of Experience (VOX) Program Manager

Customer Success, Remote

PandaDoc’s Customer Success team is responsible for championing the programs and service capabilities to deliver a joyful, frictionless and unmatched experience across our customer’s and employee’s journey; turning each interaction into a competitive advantage.

We are at a pivotal point in our development, growing rapidly and seeking a Manager, VoX. In this hybrid role (CX+VOC+Employee Experience), you will collaborate with CS and cross-functional stakeholders and leverage technology, quality assurance, training and other communication tools to develop and manage our operation’s adoption assets for internal and external customers, so that we can enhance the internal and external experience at PandaDoc.

This position will administer, investigate and trend customer and employee behaviors and insights in order to identify opportunities to enhance the customer and employee journey life cycle as well as identify positive insights to reinforce. This position serves as the point-person in Customer Success and drives these opportunities cross-functionally. 

This position will work with customer-facing areas to learn processes and procedures and have a good understanding of key business components of each area as relating to the Customer and Employee Experience. This position is a success-centered role, which focuses on business and analytics, while keeping the customer’s and employee’s needs at the center of all work.

In every interaction you will help PandaDoc solve difficult puzzles holistically that lead to better performance internally with our Pandas and externally with our Customers.

In this role, you will:

About you:

It would be awesome if you had: 

Company Overview: 

PandaDoc empowers more than 30,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more. 

 Benefits:

 

 

 

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

 

 

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.