Customer Support Associate

Support, St. Petersburg, FL

Overview:

PandaDoc is one of the fastest growing B2B SaaS companies in the transaction management and sales acceleration space. PandaDoc has a fantastic product-market fit; now we’re looking for someone fun and energetic to join our fast-paced Customer Success team. You take pride in solving our customers’ problems and are a resourceful team player. PandaDoc is an environment for independent, humble, resilient, straight-forward and scrappy individuals. We have fun and we learn - a lot!  

 

Company highlights:

 

PandaDoc’s support is a global team with a presence in San Francisco (CA), St. Petersburg (FL), Myrtle Beach (SC), and Minsk (Belarus). Panda Support provides technical support for its core product, integrations, API and email deliverability through email, live chat and phone support.

 

Candidates must be flexible with changing schedules and will work Pacific Standard Time hours (12pm-8pm EST) as well as varying holidays and weekends. 

 

In this role, you will:

 

About you:

 

Required:

 

Desired:

 

About us:

PandaDoc all-in-one software streamlines sales workflows and provides transparency into the performance of proposals and contracts. Sales and Marketing teams can design, approve, send, track, and eSign documents that win more business. An insightful dashboard provides leaders with real-time progress and accurate reporting. Make selling customer-centric. For more information, please visit https://www.pandadoc.com.

 

Benefits:

Our benefits include tremendous career growth opportunities, competitive salary, stock options, health and commuter benefits, $500 stipend for learning, 20+ PTO days, regularly catered lunches, 401K and FSA plan, company events & outings, trips to our offices on the East Coast, West Coast and Europe and of course, a fun team of Pandas to work with!