IT Support Technician II

Support, Remote

Company Overview: 

PandaDoc is an all-in-one document automation software for sales teams focused on closing deals fast, trusting their forecasts, and standing out from the crowd. Over 20,000 customers use PandaDoc to streamline their process to create, approve, and eSign proposals, quotes, and contracts. With powerful document creation and workflow capabilities. For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. Happiness doesn't come from a ping-pong table or free snacks. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

As a rapidly growing and expanding company PandaDoc  is in need of a remote IT Support Technician II to aid USA and European end-users. The Support Tech will provide technical assistance remotely via Instant Message and Remote tools to PandaDoc staff regarding hardware and software including: computer setup, software installs, operating systems, and resource access management. This person will also work alongside project teams to support on-going IT-related work.   If you are the kind of person who thrives in a fun and challenging environment, we are interested in you!

This is a newer IT department, so many processes and systems are still being implemented. We are currently a team of 2 System Administrators. Informal training on all systems will gradually be provided over time. You will need a willingness to learn new technologies and an eagerness to make an impact. 

In this role, you will:

About you:

It would be awesome if you had: 

Benefits:

Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company-paid life & disability, 20+ PTO days, regularly catered lunches, 401K and FSA plans, and of course, a fun team of Pandas to work with!