Team Lead, Onboarding

Customer Success, Manila, Philippines

Company Overview: 

PandaDoc is an all-in-one document automation softwarefor sales teams focused on closing deals fast, trusting their forecasts, and standing out from the crowd. Over 20,000 customers use PandaDoc to streamline their process to create, approve, and eSign proposals, quotes, and contracts. With powerful document creation and workflow capabilities. For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & virtual team bonding events. Although our Pandas are located remotely across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. 

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more. 

 

PandaDoc Onboarding Specialists are the official “welcome Pandas’' for new customers. We are PandaDoc experts, change management agents, and trusted advisors to customers spanning across all industries, roles, and regions. We are also drivers of change within our own organization, contributing to many strategic initiatives impacting the company’s long-term growth and success.

In this role, you will coach and develop a team of Onboarding Specialists to meet defined metrics as they lead our customers through the onboarding lifecycle. You will also work with cross functional teams in sales, support, products, marketing and customer success to drive company initiatives to deliver best in class service.  Additionally, you will manage your own book of Onboarding cases, as this is a “player/coach” position.

People Management Responsibilities

Results Management Responsibilities

About you: