Team Lead, Training and Enablement

Customer Success, Remote

Company Overview: 

PandaDoc is an all-in-one document automation software for sales teams focused on closing deals fast, trusting their forecasts, and standing out from the crowd. Over 20,000 customers use PandaDoc to streamline their process to create, approve, and eSign proposals, quotes, and contracts. With powerful document creation and workflow capabilities. For more information, please visit

Company Culture: 

We're known for our work-life balance, kind co-workers, & virtual team bonding events. Although our Pandas are located remotely across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. 

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out ourLinkedIn to learn more. 


The successful candidate will be responsible for the implementation of training strategies, courses, and processes to support both our growing customer base, as well as our Global Customer Success (Revenue) organization. This role will also be responsible for developing and deploying curriculum that drives fast customer adoption and seamlessly brings together CS global teams: CSM’s, Onboarding, Customer Training, Customer (technical) Support, Solutions Architects and TAM’s; and also to be aligned with our cross-functional partnering revenue teams in Sales: AE’s, AM’s, etc.  You and your team will work closely with cross- functional departments and leadership of PandaDoc to identify customer and employee training needs, priorities, assets, and systems, and implement programs across all locations and platforms. Being extremely adept at creating content and delivering it in person, via video conferences, video on-demand, user guides and email is a must. Working knowledge of LMS is also required. 

The ideal candidate will be flexible and possess a wide range of skills and knowledge for both technical training and employee development. This Panda inspires, has a contagious enthusiasm for investing in people, and a passion for our future growth while strengthening our brand and culture.

In this role, you will:

About you:


Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company paid life & disability, 20+ PTO days, regularly catered lunches, 401K and FSA plans, and of course, a fun team of Pandas to work with!