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  3. IT Support Contract Template




PandaTip: Use this section to show the client that you know exactly what they need! Fill in [Identify Work to Be Performed] with specific items to show them how you can solve their problems better than anyone else.

[Customer] has identified a need for [Description Of Need] and is looking for a qualified Information Technology (IT) support services firm to perform the following:

  • [Identify Work To Be Performed 1].
  • [Identify Work To Be Performed 2].

[Company.Company] has over a decade of experience serving local businesses in their IT needs. Our services range from [Description of Services Offered].

Benefits of selecting [Company.Company] for this IT Project include:

  • Cost-effective IT solutions
  • Extraordinary track record of improving client workflow and efficiencies
  • Deep domain knowledge and expertise in [Description of Domain]
  • Talented team with impeccable references and past performance



Services to be Performed by [Company.Company]

PandaTip: Fill in this section with the specific tasks that you will be performing as well as the timeframe and deliverables that you will provide the customer. This is your opportunity to set yourself apart from your competition! Find more tips that will help you easily create an IT support contract.

Under the terms of this contract between [Company.Company], hereinafter referred to as “CONTRACTOR” and [Customer], hereinafter referred to as “CUSTOMER,” CONTRACTOR will provide the following maintenance and/or services in support of this IT project for the agreed upon amount of $[Dollar Amount]:

a. [Title Or Brief Description Of Task1]
[Estimated Number Of Hours1]
[Detailed Description Of Task1]
[Identify Deliverables1]
b. [Title Or Brief Description Of Task2]
[Estimated Number Of Hours2]
[Detailed Description Of Task2]
[Identify Deliverables2]
c. [Title Or Brief Description Of Task3]
[Estimated Number Of Hours3]
[Detailed Description Of Task3]
[Identify Deliverables3]


The following table depicts the pricing for each service to be performed by CONTRACTOR and has been agreed upon by both CONTRACTOR and CUSTOMER prior to the signing of this contract.

Service Name Price QTY Subtotal

Subtotal     $0.00
Tax(0%)     $0.00

  Total   $0.00

Payment Terms

CUSTOMER will pay the CONTRACTOR the total agreed upon amount of $[Dollar Amount] for maintenance and services provided under this contract within thirty (30) days of service completion.

PandaTip: This is a sample of payment terms for services that will be paid in full. You can amend this to list terms for a payment plan or monthly payments if the project will be ongoing.

Terms of Termination

Should either the CUSTOMER or the CONTRACTOR elect to terminate this contract, the CONTRACTOR has thirty (30) days to relinquish any applicable passwords, server controls, technology, and/or reasonable information or services necessary for the CUSTOMER’S operations. Under these conditions, CONTRACTOR reserves the right to collect payment for services provided and will allow CUSTOMER thirty (30) days to remit payment in the amount disclosed on final invoice that will be provided to CUSTOMER by CONTRACTOR within fifteen (15) days of contract termination.


By signing below, both CONTRACTOR and CUSTOMER acknowledge that everything in this contract is true and agree to be bound to the terms listed above.

IT Support Contract Template

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