These roles can be adjusted based on the structure of your organization, either expanding, removing, or replacing some of these roles with other personnel.
Crises often occur without warning and may not present an abundance of information. This means that strategies must be assessed and critical decisions made quickly.
To ensure a crisis response is planned effectively without forgetting any important steps, the following process should be followed:
Step 1: Detection of crisis.
Step 2: Alert Crisis Management Personnel.
Step 3: Initial assessment by crisis management personnel.
Step 4: Take immediate actions that are determined to be most appropriate.
Step 5: Manage the crisis on an ongoing basis.
Step 6: Recover from the crisis (e.g. repairs, reparations, media appearances, etc.)
Step 7: Evaluate how the crisis was handled and what improvements could be made to the process.