April Ayers

April Ayers is Senior Director of Customer Success at PandaDoc, where she leads a team of CS managers focused on turning customer relationships into measurable retention and growth. With nearly 15 years in customer success, April pairs deep operational expertise with a practitioner's approach to AI, building agentic workflows, custom Claude Skills, and data-driven playbooks that help her team deliver proactive, outcome-oriented customer partnerships.

A frequent panel speaker on AI in customer success, she is passionate about developing leaders and elevating the CS profession.

Outside of work, you can find her in the Seattle area, exploring the intersection of leadership, technology, and community.