Security

Your document security is a top priority at PandaDoc. Your business documents contain information that only you and your clients need to see, and we intend to keep it that way. Every day we ensure that our security is parallel with industry standards and compliance.

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AICPA SOC2

Compliance

PandaDoc is SOC2 Type 1 certified. We are currently in the process of reviewing our SOC2 certification. We can provide an SSAE16 SOC2 report and attestations of compliance, upon request. PandaDoc services are hosted on the Amazon AWS platform and this document details the ways in which we leverage the massive investments that Amazon continues to make in security to the benefit of our customers.

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Amazon AWS

Physical security

PandaDoc data centers (handled by Amazon AWS) are state of the art, utilizing innovative architectural and engineering approaches. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure.

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Software security

Servers and networking

All servers that run PandaDoc software in production are recent, continuously patched Linux systems. Additional hosted services that we utilize, such as Amazon RDS, S3 and others, are comprehensively hardened AWS infrastructure-as-a-service (IaaS) platforms.

Storage

PandaDoc stores document data (metadata, activity, original files, and customers’ data) in different locations, compiles and generates documents on the fly when requested. All data in each location is encrypted at rest with AES-128 and sophisticated encryption keys management.

Coding and testing practices

PandaDoc leverages industry standard programming techniques such as having a documented development and quality assurance processes, and also following guidelines such as the OWASP report, to ensure that the applications meet security standards.

Employee access

We follow the principle of least privilege in how we write software, as well as the level of access employees, are instructed to use in diagnosing and resolving problems in our software and responding to customer support requests.

Isolated environments

The production network segments are logically isolated from other Corporate, QA, and Development segments.

Customer payment information

PandaDoc uses external secure payment processing (Level 1 PCI) and does not store any credit card information.

System monitoring and alerting

At PandaDoc, the production application and underlying infrastructure components are monitored 24/7/365 days a year, by dedicated monitoring systems. Critical alerts generated by these systems are sent to 24/7/365 on-call DevOps team members and escalated appropriately to operations management.

Service levels and backups

PandaDoc infrastructure utilizes many layered techniques for increasingly reliable uptime, including the use of auto-scaling, load balancing, task queues, and rolling deployments. We do full daily automated backups of our databases. All backups are encrypted.

Vulnerability testing

Web application security is evaluated by the development team in sync with the application release cycle. This vulnerability testing includes the use of commonly known web application security toolkits and scanners to identify application vulnerabilities before they are released into production.

Application architecture

The PandaDoc web application is multi-tiered into logical segments (front-end, mid-tier, and database), each independently separated from each other in a DMZ configuration. This guarantees maximum protection and independence between layers.