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PandaDoc’s Subprocessors

To support the delivery of our Services, PandaDoc, Inc may use data processors with access to certain Customer Data (hereby known as “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the or superseding written agreement between Customer and PandaDoc (the “Agreement”).

Third Parties

PandaDoc currently uses third-party Subprocessors to provide various business functions such as business analytics, infrastructure, email notifications, payments, customer support. Prior to engaging any third party Subprocessor, PandaDoc performs due diligence to evaluate their defensive posture and executes an agreement requiring each Subprocessor to maintain minimum acceptable security practices.

LIST OF SUB-PROCESSORS – EU Servers/Data Residency

Product(s) Sub-processing ActivitiesIn what countries is the Customer Personal Data stored by Subprocessors?What countries does PandaDoc transfer and process Customer Personal Data in?In what countries does PandaDoc access, for Customer Service  Customer Personal Data?
Amazon Web Services Cloud Service ProviderEurope (EEA, Frankfurt)Europe (EEA, Frankfurt)Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SalesforceCloud-based Sales ServicesUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
HubSpotSoftware products for inbound marketing, sales, and customer serviceUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Google Workspace & Analytics User, employee and applicant data is maintained in GSuiteUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States 
RecurlyPayment Subscription Management Europe (EEA)Europe (EEA)Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Amplitude Product analyticsUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SegmentData infrastructureUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ChilipiperMeeting schedulerUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ZendeskCloud service providerUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
FullStoryUser data for user researchUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Mailgun Technologies, Inc.Mailgun Technologies, Inc.United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SalesLoftSales engagement platformUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ImpervaWAF and DDoS ProtectionEurope (EEA)Europe (EEA)Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
StitchETL data pipelineUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
WootricNPS SurveysUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
GainsiteCustomer success management platform helps CSMs to optimise their work.United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
AdaOnline Chatbot for Customer Service and Sales InquiresUnited StatesUnited StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
GongSales Efficiency Tool United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
NetsuiteEnterprise Resource PlanningUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
AppcuesOnboarding tours, announcements and surveysUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Pusher Hosted API Service Europe (EEA)Europe (EEA)Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
TwilioCommunication API; SMS Provider United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ZoomMeeting PlatformUnited StatesUnited StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
BraintreePayment Gateway for Credit CardsEU, US, Asia Pacific (Sydney) PandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
Authorize.netPayment Gateway for Credit CardsUnited States, Europe (EEA), Switzerland, UKPandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
PayPalPayment GatewayUnited States, Brazil, China, Singapore, Australia, Japan, Europe (EEA) Turkey, UK, RussiaPandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
GoCardlessPayment GatewayUnited State, Europe (EEA)PandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
OpenAIAI for textbox suggestionsUSUSUnited States, Europe (EEA)

LIST OF SUB-PROCESSORS – US Servers/Data Residency

Product(s) Sub-processing ActivitiesIn what countries is the Customer Personal Data stored by Subprocessors?What countries does PandaDoc transfer and process Customer Personal Data in?In what countries does PandaDoc access, for Customer Service  Customer Personal Data?
Amazon Web Services Cloud Service ProviderUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SalesforceCloud-based Sales ServicesUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
HubSpotSoftware products for inbound marketing, sales, and customer serviceUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Google Workspace & Analytics User, employee and applicant data is maintained in GSuiteUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States 
RecurlyPayment Subscription Management United StatesUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Amplitude Product analyticsUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SegmentData infrastructureUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ChilipiperMeeting schedulerUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ZendeskCloud service providerUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
FullStoryUser data for user researchUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Mailgun Technologies, Inc.Mailgun Technologies, Inc.United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SalesLoftSales engagement platformUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ImpervaWAF and DDoS ProtectionUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
StitchETL data pipelineUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
WootricNPS SurveysUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
GainsiteCustomer success management platform helps CSMs to optimise their work.United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
GongSales Efficiency Tool United States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
AdaOnline Chatbot for Customer Service and Sales InquiresUnited StatesUnited StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
NetsuiteEnterprise Resource PlanningUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
AppcuesOnboarding tours, announcements and surveysUnited States United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Pusher Hosted API Service United States United StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
TwilioCommunication API; SMS Provider United States United StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ZoomMeeting PlatformUnited StatesUnited StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
UploadCareFile Management ServiceUnited StatesUnited StatesAsia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
BraintreePayment Gateway for Credit CardsEU, US, Asia Pacific (Sydney)PandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
Authorize.netPayment Gateway for Credit CardsUnited States, Europe (EEA), Switzerland, UKPandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
PayPalPayment GatewayUnited States, Brazil, China, Singapore, Australia, Japan, Europe (EEA) Turkey, UK, RussiaPandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
GoCardlessPayment GatewayUnited State, Europe (EEA)PandaDoc cannot access this information from the payment gatewayPandaDoc cannot access this information from the payment gateway
Open AIAI for textbox suggestions (Customer information is not used to train the AI tool)United StatesUnited StatesUnited States, Europe (EEA)
PersonaBiometric Identification for Notarized DocumentsUnited StatesUnited StatesUnited States, Europe (EEA)

Updates

As our business evolves, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed. This page serves as our ultimate mechanism for notifying our clients of any changes to the list of Subprocessors. Please check this page frequently to obtain timely updates from PandaDoc.