PandaDoc’s Subprocessors

To support the delivery of our Services, PandaDoc, Inc may use data processors with access to certain Customer Data (hereby known as “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the or superseding written agreement between Customer and PandaDoc (the “Agreement”).

Third Parties

PandaDoc currently uses third-party Subprocessors to provide various business functions such as business analytics, infrastructure, email notifications, payments, customer support. Prior to engaging any third party Subprocessor, PandaDoc performs due diligence to evaluate their defensive posture and executes an agreement requiring each Subprocessor to maintain minimum acceptable security practices.

Product(s) Sub-processing ActivitiesIn what countries does PandaDoc store  Customer Personal Data?In what countries does PandaDoc process  (e.g., access, transfer, or otherwise handle) Customer Personal Data?
Amazon Web Services Cloud Service ProviderUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SalesforceCloud-based Sales ServicesUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
HubSpotSoftware products for inbound marketing, sales, and customer serviceUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Google Workspace & Analytics User, employee and applicant data is maintained in GSuiteUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States 
RecurlyPayment Subscription Management United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Amplitude Product analyticsUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SegmentData infrastructureUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ChilipiperMeeting schedulerUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ZendeskCloud service providerUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
FullStoryUser data for user researchUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Mailgun Technologies, Inc.Mailgun Technologies, Inc.United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
SalesLoftSales engagement platformUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
ImpervaWAF and DDoS ProtectionUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
StitchETL data pipelineUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
WootricNPS SurveysUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
GainsiteCustomer success management platform helps CSMs to optimise their work.United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
GongSales Efficiency Tool United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
NetsuiteEnterprise Resource PlanningUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
AppcuesOnboarding tours, announcements and surveysUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Split SoftwareFeature Testing Tool United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
Pusher Hosted API Service United States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States
TwilioCommunication APIUnited States Asia-Pacific, Canada, Central America/  Caribbean/ Mexico, Europe (EEA), Europe  (Non EEA), South America, United States

Updates

As our business evolves, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed. This page serves as our ultimate mechanism for notifying our clients of any changes to the list of Subprocessors. Please check this page frequently to obtain timely updates from PandaDoc.