PandaDoc’s Subprocessors

Updated April 8, 2018

To support the delivery of our Services, PandaDoc, Inc may use data processors with access to certain Customer Data (hereby known as “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the or superseding written agreement between Customer and PandaDoc (the “Agreement”).

Third Parties

PandaDoc currently uses third-party Subprocessors to provide various business functions such as business analytics, infrastructure, email notifications, payments, customer support . Prior to engaging any third party Subprocessor, PandaDoc performs due diligence to evaluate their defensive posture and executes an agreement requiring each Subprocessor to maintain minimum acceptable security practices.

Major Subprocessors

PandaDoc may use the following Subprocessors to host Customer Data and process payments:

Entity Name Subprocessing Activities Entity Country
Amazon Web Services, Inc. Cloud Service Provider United States
Recurly, Inc. Payments United States

Other Subprocessors

PandaDoc may use the following Subprocessors to perform other Service functions:

Entity Name Cloud-based Customer Support Services Entity Country
Zendesk, Inc. Cloud Service Provider United States
Mailgun Technologies, Inc. Cloud-based Email Notification Services United States
Salesforce, Inc. Cloud-based Sales Services United States

Updates

As our business evolves, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed. This page serves as our ultimate mechanism for notifying our clients of any changes to the list of Subprocessors. Please check this page frequently to obtain timely updates from PandaDoc.