PREMIUM SUPPORT

So much more than software

As your business partner, PandaDoc provides the onboarding and support services to get you up, running, and achieving more.

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Premium Support from PandaDoc

PandaDoc’s Premium Support offers strategic guidance, iterative improvement and continuous training to amplify your success.

Get a PandaDoc expert dedicated to your account

Our Premium Support customers have one dedicated point of contact to support their needs, from providing strategic recommendations to proactive support.

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Contact us whenever you need, however you want

Premium Support customers can choose from email, chat, or Slack support when they need to be in touch with our PandaDoc team.

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Stay at the front of our support queue

Our priority routing expedites Premium Support tickets for faster resolution via the ticket portal, where users can view and track the status of their ticket.

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What we pride ourselves on

For our Support Team, it’s all about delivering five-star outcomes for our customers.

Knowledge

We stay on top of the latest features and updates so that, when you need help, you have an informed expert at your disposal.

Responsiveness

We understand your business operations depend on PandaDoc, so we monitor every support channel to provide solutions ASAP.

Empathy

We know contacting support is a speedbump in your productivity and we aim for 100% satisfaction with every ticket we handle.

I’ve worked with a lot of different vendors across different industries and I’ve never been more impressed. They respond to me in less than an hour, even if there’s not a fix needed. It makes me feel like they’re always there for us.
Katie Buell
Digital Product Manager at TheKey
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PandaDoc not only sounded like the ideal solution to my company’s proposal creation problems, it was the ideal solution.
Edward Farrell
CEO at Mercury ISS
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