Premium support

So much more
than software

As your business partner, PandaDoc provides the onboarding and support services to get you up, running, and achieving more.

Premium Support

Premium Support from PandaDoc

PandaDoc’s Premium Support offers strategic guidance, iterative improvement and continuous training to amplify your success.

Get a PandaDoc expert dedicated to your account

Our Premium Support customers have one dedicated point of contact to support their needs, from providing strategic recommendations to proactive support.

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Support Call

Contact us whenever you need, however you want

Premium Support customers can choose from email, chat, or live phone support when they need to be in touch with our PandaDoc team.

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Api Support

Stay at the front of our support queue

Our priority routing expedites Premium Support tickets for faster resolution via the ticket portal, where users can view and track the status of their ticket.

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Ticket Board Create

Premium support offer details

Standard Essentials, Business, and Enterprise Plans

Service

Web ticket and email support
Chat support
Ticket portal access
Priority routing to support specialists
Phone support
Free on-demand onboarding
Assigned technical account manager
Response time
<8 hours
Proactive emergency response
API and complex integration support

What we pride ourselves on

For our Support Team, it’s all about delivering five-star outcomes for our customers.

Wide - Team Together

Knowledge

We stay on top of the latest features and updates so that, when you need help, you have an
informed expert at your disposal.

Responsiveness

We understand your business operations
depend on PandaDoc, so we monitor every
support channel to provide solutions ASAP.

Empathy

We know contacting support is a speedbump
in your productivity and we aim for 100%
satisfaction with every ticket we handle.

I’ve worked with a lot of different vendors across different industries and I’ve never been more impressed. They respond to me in less than an hour, even if there’s not a fix needed. It makes me feel like they’re always there for us.

Katie Buell

Katie Buell

Digital Product Manager

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Katie Buell

PandaDoc not only sounded like the ideal solution to my company’s proposal creation problems, it was the ideal solution.

photo_Edward Farrell

Edward Farrell

CEO at Mercury ISS

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Edward Farrell

Contact PandaDoc Experts

Complete the form to get in touch with our team about any of the following services:

  • Onboarding
  • Training
  • Document Conversion
  • CRM Consulting
  • API Consulting
  • Email White-labeling