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Choose where your data gets stored and processed

PandaDoc provides the flexibility your business needs for data residency* in two equally secure locations: the U.S. and EU.

Choose where your data gets stored and processed
Control where your data goes

Control where your data goes

Have peace of mind knowing your business information is secure, deeply encrypted and stored in defined geographic locations.

Foster trust and transparency

Foster trust and transparency

Show your customers a commitment to protecting their data privacy, while upholding the highest standards of data security.

Utilize powerful infrastructure

Utilize powerful infrastructure

All our regional clouds function with speed and efficiency, so you can gain access to your data quickly and reliably.

Enterprise-grade security & compliance

eIDAS compliant

eIDAS compliant

PandaDoc works with Trust Service Providers to ensure that all your signatures are verified, secure, and compliant. Safely send documents knowing that the signer is the person you’re doing business with, as you protect their sensitive data while making sure these documents are admissible in court.

Physical security

Physical security

PandaDoc data centers (handled by Amazon AWS) are state of the art, utilizing innovative architectural and engineering approaches. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure.

SOC 2 certified

SOC 2 certified

PandaDoc is SOC 2 Type II certified. We can provide an SSAE 18 SOC 2 report and attestations of compliance, upon request. PandaDoc services are hosted on the Amazon AWS platform and this document details the ways in which we leverage the massive investments that Amazon continues to make in security to the benefit of our customers.

Servers and networking

Servers and networking

All servers that run PandaDoc software in production are recent, continuously patched Linux systems. Additional hosted services that we utilize, such as Amazon RDS, S3 and others, are comprehensively hardened AWS infrastructure-as-a-service (IaaS) platforms.

Service levels and backups

Service levels and backups

PandaDoc infrastructure utilizes many layered techniques for increasingly reliable uptime, including the use of auto-scaling, load balancing, task queues, and rolling deployments. We do full daily automated backups of our databases. All backups are encrypted.

Application architecture

Application architecture

The PandaDoc web application is 
multi-tiered into logical segments (front-end, mid-tier, and database), each independently separated from each other in a DMZ configuration. This guarantees maximum protection and independence between layers.

Frequently asked questions

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ChiliPiper increased their close rate by 28% after implementing PandaDoc.

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ChiliPiper increased their close rate by 28% after implementing PandaDoc.