Choose where your data gets stored and processed
PandaDoc provides the flexibility your business needs for data residency* in two equally secure locations: the U.S. and EU.

Control where your data goes
Have peace of mind knowing your business information is secure, deeply encrypted and stored in defined geographic locations.

Foster trust and transparency
Show your customers a commitment to protecting their data privacy, while upholding the highest standards of data security.

Utilize powerful infrastructure
All our regional clouds function with speed and efficiency, so you can gain access to your data quickly and reliably.
Enterprise-grade security & compliance
eIDAS compliant
PandaDoc works with Trust Service Providers to ensure that all your signatures are verified, secure, and compliant. Safely send documents knowing that the signer is the person you’re doing business with, as you protect their sensitive data while making sure these documents are admissible in court.
Physical security
PandaDoc data centers (handled by Amazon AWS) are state of the art, utilizing innovative architectural and engineering approaches. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure.
SOC 2 certified
PandaDoc is SOC 2 Type II certified. We can provide an SSAE 18 SOC 2 report and attestations of compliance, upon request. PandaDoc services are hosted on the Amazon AWS platform and this document details the ways in which we leverage the massive investments that Amazon continues to make in security to the benefit of our customers.
Servers and networking
All servers that run PandaDoc software in production are recent, continuously patched Linux systems. Additional hosted services that we utilize, such as Amazon RDS, S3 and others, are comprehensively hardened AWS infrastructure-as-a-service (IaaS) platforms.
Service levels and backups
PandaDoc infrastructure utilizes many layered techniques for increasingly reliable uptime, including the use of auto-scaling, load balancing, task queues, and rolling deployments. We do full daily automated backups of our databases. All backups are encrypted.
Application architecture
The PandaDoc web application is multi-tiered into logical segments (front-end, mid-tier, and database), each independently separated from each other in a DMZ configuration. This guarantees maximum protection and independence between layers.
Frequently asked questions
* Which data is stored in the regional locations?
Is there any data not stored in our regional location?
Can I transfer data between data centers in the EU and in the US?
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