Read this analysis of SignEasy vs DocuSign to determine which e-signature solution is the right solution for your needs.
Electronic signatures are rapidly becoming essential for every business, with global eSignature transactions increasing from 89 million to over 754 million in the 5-year span of 2012 to 2017 alone.
As the adoption of eSignature solutions continues to accelerate, it’s becoming more critical than ever before for business professionals to be well-equipped with e-Signature software that can get the job done effectively so they can keep up with the competition.
Today, we’ll be taking a deep dive into two prominent electronic signature companies, DocuSign and SignEasy, and comparing their features, pricing, security, customer support, and user reviews to help you find out which eSignature solution is right for you!
What is SignEasy?
SignEasy is an eSignature solution that gives individual users the ability to digitize paperwork, automate workflows, and improve efficiency in the document management process.
With SignEasy, it’s possible to create a secure signed document using your mouse, stylus, or finger, send documents for signatures anywhere in the world, and even collect signatures in person with just your mobile device.
SignEasy was the first-ever signing app built for mobile when it went live on the App Store in 2010. Founder Sunil Patro created the app on a remote beach in Mexico out of a personal need for a mobile signing solution.
The company has since transformed into a global operation with headquarters in Dallas, Texas, USA, and operations in India, Canada, and Mexico. According to Comparably, the company has a Net Promoter score of 63.
As the name implies, SignEasy prides itself on having a simple, easy-to-use interface that works exceptionally well on the go and on any mobile device.
That fact alone has led many people to switch from DocuSign to SignEasy.
The company boasts more than 130,000 paid customers, 10 million users spanning 180 countries, 43,000 businesses and a 4.9 rating on the App Store.
SignEasy prides itself on being a leading eSignature solution for small businesses (SMBs), so a large part of its clientele is SMBs.
SignEasy supports 25+ doc types, including commonly used file types such as PDF, Excel, Word, Open Office, JPG, PNG, HTML, and more.
Users can also import documents right from their preferred cloud storage provider like Dropbox, Google Drive, Box, or OneDrive.
What is DocuSign?
DocuSign is a global giant in the electronic signature industry with a market share of roughly 45%.
It offers access to digital signatures, electronic notarization, contract lifecycle management with automated document workflows, and integrated payments, among other things.
The company advertises itself as a one-stop shop for all things eSignature and document workflow, offering a full suite of industry-leading integrations, applications, and versatile APIs.
DocuSign was founded in 2003 and has been one of the pioneering leaders of eSignatures ever since.
The company went public in 2018, is valued at roughly $17 billion, has approximately 7,500 employees, and has a Net Promoter score of 51, according to a report by Comparably.
One of DocuSign’s biggest innovations is the Agreement Cloud, advertised as everything a client needs to automate and connect their entire agreement process.
This includes their library of applications, including electronic signature, contract lifecycle management, document generation, and more. It also offers specific solutions for industries such as real estate, banking, and human resources (HR).
Finally, the Agreement Cloud comes with 400+ pre-built integrations and has an award-winning API for even more customization.
DocuSign owns a huge percentage of the market and has more than 1 million paying clients and over 1 billion users worldwide.
Among those clients, it caters to a large number of Fortune 500 companies and is the digital signature software of choice for over 3,000 government agencies.
DocuSign boasts wide-ranging support for virtually any document file type, including DOC, DOCX, XLS, TXT, PDF, PNG, and JPG, among others.
It also auto converts PDF documents into documents featuring form fields for data entry.
SignEasy and DocuSign: What’s the difference?
Some of the largest conceptual differences between DocuSign and SignEasy come down to their target customers and their simplicity.
While both eSignature solutions are relatively simple to use, SignEasy makes getting up and running a real priority, whereas DocuSign delivers a more comprehensive ecosystem of tools that, if implemented, would take a little longer to set up but that you can fully rely on.
In terms of a typical customer profile, DocuSign has strong adoption among large-scale enterprises, while SignEasy appears to be used primarily by solo entrepreneurs and SMBs.
This doesn’t mean that both featured products exclusively cater to large, medium, or small businesses, but simply that they are more heavily weighted in these categories.
Both eSignature software solutions feature remote access through desktop via apps and web-based desktop (Windows and Mac) solutions as well as on mobile devices (iPhone, Android, and Linux mobile) through their apps.
SignEasy’s app allows you to upload documents from popular storage apps like Google Drive and Dropbox, electronically sign documents, send documents for signing, collect in-person signatures and maintain a legally binding audit trail.
The DocuSign app allows you to upload documents for signing, tag documents for multiple signers, track the signing progress of parties involved, and, of course, send documents and electronically sign yourself.
DocuSign is a well-known top performer with a longer track record in the eSignature industry, while SignEasy is an up-and-coming contender that’s shown much promise and is rapidly accumulating clients.
DocuSign vs. SignEasy: Feature
There are at least 7 data-backed reasons for implementing e-Signatures in your business, but it all starts with choosing a solution that best meets your needs.
Both DocuSign and SignEasy share many similarities, but there are some areas when one pulls ahead of the other.
Let’s take a deep dive into some key features users rely on in e-Signature software and see how the two companies stack up against each other in each category.
You’ll no doubt spend a lot of time managing documents in whichever e-Signature solution you choose, and that means you want tools that make the document management process faster and easier.
DocuSign’s Insight solution allows users to compare two or more contracts side-by-side on the same screen.
This handy capability allows for easier contract analysis and enables users to spot differences between contracts much more quicker.
According to Crozdesk and after conducting extensive research, it seems like SignEasy does not currently offer a document comparison feature.
The bottom line: For users seeking a more detailed, simpler method to compare multiple documents at once, DocuSign is a stronger option.
Pre-built document templates can save you valuable time, and the ability to build your own reusable templates is even more of a must-have feature.
Both DocuSign and SignEasy offer these template features, but the depth of what they offer varies.
SignEasy lists 24 base templates in their Template Gallery. They also recently introduced reusable templates, which means users can create a template from an existing document, add the necessary signature fields and roles, and then simply rinse and repeat.
DocuSign’s Template Library offers a minimum of 48 base templates, although more are available behind the paywall.
DocuSign also allows users to create their own templates, reuse them and even share their own custom templates with other users.
The bottom line: We’re calling this one a draw because the difference between the two company’s template offerings isn’t necessarily enough to tilt the scales one way or another. If you know you’ll need a lot of templates, you might also want to take a look at PandaDoc’s library of over 750 templates.
Most professionals use a range of tools and need them to work seamlessly together.
That’s why ensuring your essential day-to-day tools integrate with e-Signature software before you make a decision could save you a lot of headaches down the road.
SignEasy lists 15 integrations on its website, including Salesforce, Microsoft Outlook, Microsoft Teams, Google Workspace, Google Sheets, Google Docs, Google Drive, Freshworks, Microsoft OneDrive, Gmail, Zapier, Box, Dropbox, Slack, and Todoist. They also encourage customers to reach out with integration requests if needed.
DocuSign provides over 400 integrations, including everything on the SignEasy list as well as prominent platforms like Workday, Oracle, SAP, Apple, and Smart Communications.
The bottom line: DocuSign is a much larger company, so it makes sense that it has a more exhaustive list of integrations.
This could be a critical factor for users utilizing other applications that may or may not currently integrate with SignEasy.
That said, users frequently comment that SignEasy is the easier solution to use all around, so if your applications are on their list of integrations, having a few hundred additional integrations might not matter to you.
Tracking and management
Electronic file sending and signing have gotten much more advanced over the years, and a must-have feature nowadays is the ability to track the signing process and even manage it.
SignEasy offers real-time activity tracking, a status dashboard, automatic reminders, user reports, custom branding, team management, and more.
These tools help eliminate unnecessary manual effort while empowering admins to understand their team’s usage better.
DocuSign has a full suite of real-time tracking tools like signing insights to optimize the signer journey and improve completion rates. It also tracks views, clicks, approvals, prints, sends, signatures, and declined signatures.
With the company’s Monitor product, users get round-the-clock tracking that enables unauthorized activity to be detected, incidents to be investigated, and verified threats to be responded to.
The bottom line: Both DocuSign and SignEasy offer extensive tracking capabilities to give you a head-to-toe view of what’s happening with your documents at all times, although DocuSign might have a slight edge due to their Monitor product giving security teams more options.
SignEasy vs. DocuSign: Pricing
Whether you’re a solo entrepreneur or a big-time corporation, you know that pricing matters.
That’s why one of the biggest questions when choosing an eSignature solution is how much it will cost. We’ll be analyzing both companies pricing pages to see how they fare against each other.
SignEasy’s pricing model is clearly laid out on its pricing page with three primary tiers: Essential, Team, and Business. Essential is recommended for a single user and costs $10 per month, Team is recommended for 1–5 users and costs $15 per month, and Business is recommended for teams starting from 3+ users and costs $30 per month.
These are the monthly costs if you pay annually — if you choose a monthly plan, you can expect your pricing to be $5–10 higher per month. SignEasy also offers a custom plan for teams with ten users and above.
The biggest difference in SignEasy’s plans is the number of documents sent for signature (5/month for Essential, 200/month for Team, and unlimited for Business), varying levels of support (Business plans get a dedicated account manager), and increasing access to reusable templates and integrations as you choose higher pricing tiers.
DocuSign’s pricing model is readily available on its pricing page with three primary tiers: Personal, Standard, and Business Pro.
Personal is for single users and costs $10 per month with 5 documents sends per month, Standard is for up to 5 users and costs $25 per month with 100 documents sends per year, and Business Pro is also for up to 5 users and costs $40 per month with 100 documents sends per year.
DocuSign provides Enhanced Plans for larger teams or businesses that require a more customized solution.
The biggest differences in DocuSign’s plans have the ability to share documents, leave comments and collect in-person signatures (unavailable on the Personal plan), as well as SMS Authentication and the ability to request signer attachments such as a driver’s license, collect payments and bulk send (only available on Business Pro or an Enhanced Plan).
SignEasy vs. DocuSign: Security
When you’re sending documents for electronic signing, you want to ensure the process is completely secure from start to finish.
SignEasy offers a digital audit trail, advanced signer authentication via text message, document authenticity verification, and even biometric authentication for Face ID and Touch ID on compatible devices.
SignEasy is fully compliant with the ESIGN Act in the United States and the eIDAS Regulation in the European Union.
SignEasy also maintains SOC 2 Type II and HIPAA compliance and offers users the option of single sign-on (SSO) with their Microsoft 365 or Google credentials.
All data is encrypted with AES 128-bit encryption and SSL 256-bit encryption.
DocuSign delivers all of the same security measures as well as compliance with the ESIGN Act and eIDAS Regulation.
It also offers tamper-proof technology, digitally sealing documents with Public Key Infrastructure (PKI) technology that acts as a virtual tamper seal to prove a signature’s validity.
SignEasy vs. DocuSign: Customer support
DocuSign and SignEasy share a number of similarities when it comes to customer support. Both offer online and email contact along with a number of community resources.
A quick search will reveal a number of online webinars and documentation videos for both companies, which walk users through how to use all aspects of these respective services.
SignEasy’s first two pricing tiers come with email customer support, Team comes with live rep chat training and email support, and Business comes with a dedicated success manager.
DocuSign offers Standard support to every customer, including live rep support and community resources.
Then there are Plus, Premier, and Enterprise levels, which offer expanding levels of customer support such as one-hour emergency response times 24/7, access to more advanced technical expertise, and phone support.
DocuSign vs. SignEasy: Customer satisfaction
One of the most important things to consider when choosing eSignature software is customer satisfaction.
After all, these people already have used these services day-in and day-out and know the best and worst aspects of the tools.
On Capterra, we see that DocuSign and SignEasy are tied at 4.7 stars, but DocuSign has over 6,000 more reviews.
SignEasy is reported as having slightly better customer service, while DocuSign is rated higher on features and value for money.
Gartner has significantly fewer user reviews for both products, but we see that DocuSign holds a 4.5-star rating on Gartner from nearly 500 ratings in total, with 89% of users saying they’d recommend it.
SignEasy has garnered a 4-star rating on Gartner, with only 60% of users saying they’d recommend it. But this is only based on five ratings, so it’s hard to form a conclusive verdict.
G2’s comparison of DocuSign and SignEasy has both services coming in at a tie with 4.5-star ratings, but again, DocuSign has a significantly larger quantity of reviews (1,889 to SignEasy’s 526).
Final thoughts: Which is the better digital signature software, DocuSign or SignEasy?
DocuSign and SignEasy measure up against each other fairly well, with a generalized conclusion being that DocuSign is a far larger company with more integrations and features that can be used by the smallest business to the largest while SignEasy offers a more personalized touch catered toward solo entrepreneurs and SMBs.
For more thoroughly researched information on eSignature alternatives, check out the 15 best alternatives to DocuSign for 2022.
You’ll find that there’s no shortage of great electronic signature providers, but you might be surprised by who holds the top spot.
Finding the right eSignature tool can seem like a daunting process, but the best way to figure out which one suits your needs is to take them for a test drive.
PandaDoc’s e-Signature solution is one of many that offers a free trial or a free version so that you can make sure you choose the right solution for your business.
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