PandaDoc premium support
With premium support, you’ll have a direct line to a team of experts that are laser-focused on helping you reach your business goals.
Accelerate success
PandaDoc’s premium support offers strategic guidance, iterative improvement, and continuous training to accelerate your team and amplify your success. This means fast SLAs, proactive support, unlimited onboarding, quarterly reviews, and much more.
Get a PandaDoc expert dedicated to your account
One dedicated point of contact to support your needs, from providing strategic recommendations to proactive support while streamlining communication.
Contact us whenever you need, however you want
Have access to PandaDoc’s support team through all channels: 24/7 chat, email or phone. Chose what works best for you.
When you need support, you’re our #1 priority
Receive priority support through expedited tickets for faster resolution through your ticket portal, where you can track and view account history.
Premium support offer details
| Service | Free eSign | Standard Essentials Business, and Enterprise Plans | Premium support Can be added to any Essentials, Business or Enterprise Plans |
|---|---|---|---|
| Community | |||
| Web ticket and email support | |||
| Chat support | |||
| Ticket portal access | |||
| Priority routing to support specialists | |||
| Phone support | 9am – 6pm EST | ||
| Free on-demand onboarding | |||
| Assigned technical Account Manager | |||
| Response time | < 8 hours | < 4 hours | |
| Resolution time* | < 8 hours | < 4 hours | |
| Proactive emergency response | < 30 minutes | ||
| API and complex integration support |