PandaDoc premium support

With premium support, you’ll have a direct line to a team of experts that are laser-focused on helping you reach your business goals.

Accelerate success

PandaDoc’s premium support offers strategic guidance, iterative improvement, and continuous training to accelerate your team and amplify your success. This means fast SLAs, proactive support, unlimited onboarding, quarterly reviews, and much more.

Get a PandaDoc expert dedicated to your account

One dedicated point of contact to support your needs, from providing strategic recommendations to proactive support while streamlining communication.

Support - Manager

Contact us whenever you need, however you want

Have access to PandaDoc’s support team through all channels: 24/7 chat, email or phone. Chose what works best for you.

Support - 24/7

When you need support, you’re our #1 priority

Receive priority support through expedited tickets for faster resolution through your ticket portal,  where you can track and view account history.

Ticket Board - Create
Free Standard Premium
Telephone Support N/AN/A9am – 6pm EST
Response time 24 hours< 8 hours< 2 hours
Resolution time 24 hours< 8 hours< 2 hours
Emergency response time No SLANo SLA< 30 mins
Free Essentials
Business
Enterprise
Premium
Help center
Chat
Email
Screen-shares
Phone support
Ticket portal
Priority queue
Quarterly reviews
Unlimited onboarding
Named TAM