PandaDoc premium support

With premium support, you’ll have a direct line to a team of experts that are laser-focused on helping you reach your business goals.

Accelerate success

PandaDoc’s premium support offers strategic guidance, iterative improvement, and continuous training to accelerate your team and amplify your success. This means fast SLAs, proactive support, unlimited onboarding, quarterly reviews, and much more.

Get a PandaDoc expert dedicated to your account

One dedicated point of contact to support your needs, from providing strategic recommendations to proactive support while streamlining communication.

Support Manager

Contact us whenever you need, however you want

Have access to PandaDoc’s support team through all channels: 24/7 chat, email or phone. Chose what works best for you.

Support 24 7

When you need support, you’re our #1 priority

Receive priority support through expedited tickets for faster resolution through your ticket portal,  where you can track and view account history.

Ticket Board Create

Premium support offer details

Service Free eSign Standard Essentials
Business, and
Enterprise Plans
Premium support

Can be added to any Essentials, Business or Enterprise Plans

Community
Web ticked and email support
Chat support
Ticket portal access
Priority routing to support specialists
Phone support 9am – 6pm EST
Free on-demand onboarding
Assigned technical Account Manager
Response time < 8 hours< 4 hours
Resolution time* < 8 hours< 4 hours
Proactive emergency response < 30 minutes
API and complex integration support

*Resolution time is for support resolutions; resolutions requiring escalation to product and development for core updates/changes may vary