5 myths about electronic signatures and documents

5 myths about electronic signatures and documents

During these uncertain times, we at PandaDoc believe it is important for us to continue to be subject matter experts on all things sales documents. The presence of COVID-19 has rocked the worlds of our customer base and beyond, ushering in an entirely new way of life with many self-quarantining, social distancing, and working from home. 

It’s no secret that businesses, from start-ups to enterprises are suffering because of it. When doing business face-to-face is no longer an option, PandaDoc offers a solution. Our software keeps deals moving through the pipeline so you can focus on other aspects of the business with little to no worries. 

For those unfamiliar with PandaDoc’s solutions and who are struggling to adapt to the new “normal”, let us set the record straight by busting the 5 most common myths about electronic signatures and documents. 

Myth #1

Paper documents are just as secure and confidential as electronic documents.


Your document security is our top priority. We ensure that our security is parallel with industry standards and compliance. We are SOC 2 Type 2 compliant, and we regularly perform external audits to ensure security is at the highest standard and that your data is encrypted during transit and in storage. Our built-in eSignature technology is legally-binding and ESIGN and UETA compliant. An electronic certificate is provided with every signed document.

Myth #2

Electronic signatures are inadmissible in court.


In the United States, electronic signatures are legal under the Uniform Electronic Transactions Act of 1999 (UETA) and the Electronic Signatures in Global and National Commerce (ESIGN) Act. Together, these documents provide the legal framework for electronic signatures in every state except Illinois, New York, and Washington, which rely on UETA alternatives at a state level. Learn more about the legality of electronic documents and signatures here

Myth #3

Customers trust what they know, and my customers won’t trust signing an electronic document. 


Refer to myth #1. PandaDoc’s drastic document security measures will put any worried mind at ease. No one is immune to change during these times, and it is equally important for customers to adapt with the businesses they are working with. Customers are more apt to trust something that makes their lives easier, in this case, the convenience of electronic documents. 

Myth #4

The only way to close a deal is face-to-face. 


PandaDoc’s electronic document templates, intuitive sending platform, advanced analytics, and convenient eSignature and payment capabilities make it easier than ever to facilitate and close deals from anywhere, on any device. The in-document chat feature allows for correspondance in real time with your customers. Make any adjustments or edits to your electronic document without the hassle of printing, sending, editing, and resending. 

Myth #5

The easiest way to sign on the dotted line is with a pen. 


Give your customers the ability to sign digital documents in seconds from anywhere, on any device and streamline the signing process for complex deals with custom signing orders that get you across the finish line faster. We help you eliminate the guesswork with document analytics and notifications that tell you the instant a prospect opens, views, comments or eSigns your documents. Easy peasy. 

In Closing

As we’re encouraged to continue to stay at home, remember, it’s only in the physical sense. Just as you find new ways to stay in touch with family and friends, stay safely connected to your business and your customers from anywhere when you use electronic documents from PandaDoc. 

Emily Roberts

Emily Roberts Content Associate at PandaDoc

Emily is a Content Associate at PandaDoc. She's passionate about creating content that converts, SEO, and true crime podcasts.