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DocHub vs DocuSign: which is the better eSignature solution?

DocHub vs DocuSign: which is the better eSignature solution?

Choosing the right electronic signature solution for your business isn’t an easy task, especially since there are so many options to choose from.

The digital signature market is expected to grow more than 28% in the next few years and the competition is bound to get fierce.

DocHub and DocuSign have been important players in the document signing industry, with lots of users and satisfied clients in the SMB space.

Both platforms are easy to use, have lots of functionalities, and allow you to automate your document management process to various degrees.

What are the differences between these two tools and which one is the better choice for your business?

DocHub vs DocuSign: which is the better eSignature solution?

  1. DocHub overview
  2. DocuSign overview
  3. DocHub vs DocuSign comparison
  4. Plans and basic features
  5. Ease of use
  6. The eSignature process
  7. Document management
  8. Analytics and tracking
  9. Integrations
  10. Final word

DocHub overview

Pricing: Free or Pro ($4.99/month/user)

User rating: 4.7/5

Ease of use: 4.8/5

User interface (UI): 4.1/5

Free trial: Yes, 30 days

Support: Knowledge base, email, support requests

User review: “I love using DocHub to easily sign paperwork and send it back to my coworkers. I also love creating documents to share with others and making it easier for them to sign and get the materials back to me quicker. Great way to communicate for signatures and approvals for order purchasing and signing off or for field trips and signature permissions.”

DocHub is marketed as an online PDF editor that allows you to annotate documents, append pages, add fields, merge files and more. It also enables you to request signatures from a single person or multiple signers.

Its trademark is the simple interface and ease of use – with an intuitive drag-and-drop mechanism, you can edit any PDF document with things like text, whiteout redacting, images, etc.

DocHub also facilitates team collaboration and the signature process by allowing you to view, edit, and sign documents, as well as making files public and sharing their URLs wherever you want.

DocuSign overview

Pricing: Personal ($10/user/month), Standard ($25/user/month), Business Pro ($40/user/month). Custom price for advanced solutions. 

User rating: 4.7/5

Ease of use: 4.6/5

User interface (UI): 4.4/5

Free trial: Yes, 30 days

Support: Online chat, phone, support tickets

User review“Its one tool that is the starting point of a relationship of our company with our customers. With ease, our customers can easily review, agree and sign the documents and since they are cloud enabled we can easily keep track of the documents, review for any clauses etc If you work with customers, this is the first investment you should do!”

DocuSign is one of the most popular eSign solutions on the market. 

The tool excels at document creation and editing: the intuitive drag-and drop interface and color-coded signers make editing documents easy. You can also save the documents that you use often as templates for later use.

DocuSign also offers elaborate document analytics that can be viewed in a single screen, as well as mobile apps for both iPhone and Android.

DocHub vs DocuSign comparison

Now, let’s see how DocHub and DocuSign compare in the most important categories.

DocuSignDocHub
Legally-binding eSignatures with audit trail100Unlimited
Templates
Activities notifications
Payments collection$
Custom branding for documents, templates, and emails$Limited
CRM integrations$
eSignature API (including Sandbox API)
Document generation and editing
Document analytics and insights
Free trial
24/7 customer service$

01. Plans and basic features

We’ll start of with their plans and the basic features they offer.

As mentioned, DocHub offers two plans: Free and Pro.

The Free plan will definitely be enticing to individuals and small companies that have the need for a simple eSignature automation tool.

With this plan, you can edit up to 2,000 documents but it has one big limitation: you can collect only up to 5 eSignatures per month.

The Pro plan offers unlimited documents and signatures, as well as priority customer support and up to 50 simultaneous signers.

DocuSign offers the Personal plan as their cheapest option at $10 per month. It’s limited to a single user that can only send up to five documents per month for eSigning.

The Standard plan is marked as “best value” on their website and it offers the service to up to 5 users (more users charged extra), along with personalized branding, notifications, and comments.

In our opinion, the truly valuable eSign features start to show in the Business Pro plan where you get Advanced fields and Collect payments features.

Summary: DocHub is by far the more cost-effective solution, especially for small businesses. However, its features likely won’t be advanced enough for slightly larger enterprises.

02. Ease of use

Both of these tools are quite simple to use and feature an intuitive interface that requires some basic tech knowledge to master.

DocHub and DocuSign both have sidebars that contain elements that you can drag onto your document to make edits.

However, there are slight differences in how these software look and feel.

Upon using DocHub for a while, you’ll notice that it looks much like a regular PDF viewer – everything is white, the toolbar is at the top, and you have the standard page viewer on the left. The tool is definitely simple but also a little bland.

DocuSign, on the other hand, feels a little more innovative. You have the sidebar on the left and the interface feels more modern. The design is also simply more pleasing to work with and the buttons make the experience more streamlined.

Summary: Although both tools are easy to use, DocuSign feels more modern and more satisfying to navigate.

03. The eSignature process

Sending a document with DocuSign takes around 3-4 steps.

The first step is to upload the documents: the app asks you to do this as soon as you log in. After that, it will ask you to choose the number of signers, before sending you to an editor to place signature fields in your PDF document.

All you have to do then is type a short message and hit “send” to get the document to the signer. DocuSign will send them an email and help them through the signing process.

DocHub works in quite a similar way: you upload the document, edit, choose signers and finally hit “Send as Sign Request”.

The only difference between the two tools is that DocuSign keeps this process more streamlined and it’s much more clear what the next step is at any given time.

Summary: Both apps make sending signature requests easy but DocuSign is more streamlined and intuitive.

04. Document management

Document setup and management is often the very essence of eSignature software. 

Upload your form to begin document setup with DocuSign. The app’s toolset allows you to drag-and-drop elements from the toolbar to quickly identify where signatures or other pertinent information are needed.

When more people are required to sign documents, signers can be color-coded. You can set checkboxes and initials to remind your recipient to sign. You can also create custom fields if the standard fields aren’t sufficient.

With DocHub, editing documents might not look so impressive but it’s incredibly easy and you have a lot of options at your disposal.

The Field Manager feature gives you control to modify existing fields or create new ones. You can add checkboxes, text, signatures, initials and more. You can also highlight text and whiteout the parts that you need removed.

DocHub also allows you to edit PDFs by adding pages and merging two files.

Summary: DocHub allows for more options when it comes to real-time document management and customization.

05. Analytics and tracking

When sending documents for your clients to sign, you want to know if they received, opened and signed them.

All of this is possible through document analytics, and the best eSignature solutions will have this among their advanced features.

With advanced document tracking, DocuSign allows you to see the status of any document you’ve sent.

You can perform several actions such as viewing the history of your forms and making updates. This screen also lets you resend any document to your recipient with one click if needed.

Your inbox will show you which documents you still need to sign. You can also use the search box to quickly locate any documents.

DocHub, on the other hand, doesn’t offer document analytics. Once the document is sent, you get no feedback as to what happened to it or what action is still required.

Summary: DocuSign is the clear winner since it offers document tracking and features a simple dashboard that gives you an overview of all documents you’ve sent.

06. Integrations

Integrations can be very important for eSignature software. Depending on your industry and niche, you’ll want to find a document management and digital signature solution that integrates with the tools you need for daily operations.

Most importantly, it’s necessary for eSignature tools to integrate with CRM platforms. This helps streamline the entire workflow and saves significant time by helping salespeople do everything from a single interface.

DocuSign can integrate with more than 350 third-party suppliers. It can be used by sales representatives who use Salesforce to manage their sales pipeline to close a deal.

The app also integrates with HR software and cloud providers such as Google Cloud or Dropbox if you want to store the documents you’ve edited and/or signed.

DocHub only integrates with the GSuite and Google Drive.

You can import almost any Google Drive file directly into DocHub or open Drive documents with DocHub to save significant time.

Summary: Once again, DocHub is the clear winner here with more integration options and API solutions that can make a real difference.

Final word

Finding the right eSignature solution will always depend on your specific needs and, in our opinion, DocHub and DocuSign serve businesses with different sets of needs.

DocHub is a great solution if you’re a solopreneur or small business owner that needs a simple, cost-effective eSignature tool.

You won’t get advanced features like document tracking or lots of integrations. You will, however, have lots of documents to edit, basic integrations with Gmail and Google Drive, and an intuitive interface.

With DocuSign, you get more advanced features and a more modern user interface.

If you’re looking for CRM integrations, well-designed android and iOS apps, and document tracking, you’ll find DocuSign the better option.

In our opinion, if you’re looking for the best eSignature software for SMBs, you’ll hardly find a better option than PandaDoc.

Our digital signature tool offers professionally designed reusable templates, advanced document workflows, and much more.

It’s also the only solution that gives you access to unlimited documents and eSignatures even in the free plan!

Start your free trial today and see what else PandaDoc has to offer!

Yauhen Zaremba

Yauhen Zaremba Director of Demand Generation at PandaDoc

Yauhen is the Director of Demand Generation at PandaDoc. He’s been a marketer for 10+ years, and for the last five years, he’s been entirely focused on the electronic signature, proposal, and document management markets. Yauhen has experience speaking at niche conferences where he enjoys sharing his expertise with other curious marketers. And in his spare time, he is an avid fisherman and takes nearly 20 fishing trips every year.

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