DocHub vs DocuSign: which is the better eSignature solution?

DocHub vs DocuSign: which is the better eSignature solution?

Choosing the best electronic signature solution for your business isn’t an easy task, especially since there are so many options to choose from.

DocHub and DocuSign have been important players in the document signing industry, with lots of users and satisfied clients in the SMB space.

Both platforms are easy to use, offer great functionality, and allow you to automate your document management process to various degrees.

So what are the differences between these two tools and which one is the better choice for your business?

Let’s find out.

DocHub vs DocuSign: which is the better eSignature solution?

  1. DocHub overview
  2. DocuSign overview
  3. DocHub vs DocuSign comparison
  4. Plans and basic features
  5. Ease of use
  6. The eSignature process
  7. Document management
  8. Analytics and tracking
  9. Integrations
  10. Final word

DocHub overview

Pricing: Free or Pro ($4.99/month/user)

Ease of use: 4.8/5

User interface (UI): 4.1/5

Free trial: Yes, 30 days

Support: Knowledge base, email, support requests

DocHub bills itself as an online tool to edit, send, and sign PDF documents at no charge. In reality, the editor does quite a bit more than that.

Using DocHub, you’ll be able to annotate documents, append pages, add fields, merge files, and even create templates and forms. The service also allows you to request signatures from both individuals and multiple signers.

The key to DocHub’s success as a DocuSign competitor is its low cost and its streamlined drag and drop interface.

Working with this tool is simple and intuitive, whether you need to modify and reorder your PDFs or just kickstart the digital signature process.

The platform also integrates with Google and Dropbox, and it works on both mobile devices and desktop, making it easy to access your PDF editor and signing solution when you need it.

On top of that, if you need to send a file, you can make your document public and share the URL with anyone who needs to view it.

DocuSign overview

Pricing: Personal ($10/user/month); Standard ($25/user/month); Business Pro ($40/user/month); Enterprise solutions available

Ease of use: 4.6/5

User interface (UI): 4.4/5

Free trial: Yes, 30 days

Support: Online chat, phone, support tickets

DocuSign is one of the most popular e-signature solutions on the market and, if you’ve ever needed to sign a document, chances are high that you’ve run across it before.

Businesses all over the world use DocuSign to sign legally binding contracts that are essential to daily business operations, and the user reviews you’ll find online are great indications of the platform’s popularity.

As you might expect, this tool excels at document finalization and preparation.

While it doesn’t go as far as PandaDoc by offering a full-blown document editor, the intuitive drag-and-drop interface and color-coded signing tools make it easy to add signature fields, minor text fields, initials, and more to your PDF documents.

You can also create templates for later use, gather reporting data and analytics, collect payments, and much more. Plus, you’ll be able to sign anywhere thanks to DocuSign’s mobile apps for both iPhone and Android.

DocHub vs DocuSign at a glance

Now that we’ve got the basics out of the way, let’s see how DocHub and DocuSign compare in the most important categories.

DocuSignDocHub
Legally-binding eSignatures with audit trail100Unlimited
Templates
Activities notifications
Payments collection$
Custom branding for documents, templates, and emails$Limited
CRM integrations$X
eSignature API (including Sandbox API)
Document generation and editingXX
Document analytics and insightsLimitedX
Free trial
24/7 customer service$X

01. Plans and basic features

We’ll start off with their plans and the basic features that both solutions offer.

DocHub offers two plans: Free and Pro.

The Free plan will definitely be enticing to individuals and small companies that have the need for a simple eSignature automation tool.

With this plan, you can edit up to 2,000 documents and send three signature requests per month.

Switching over to the Pro plan, you’ll get unlimited documents and signatures, as well as priority customer support and up to 50 simultaneous signers.

One important thing to note is that DocHub makes a clear distinction between self-signed documents and documents sent out for e-signature.

With the Free plan, you can only send out three e-signature requests per month, but that switches to unlimited on the Pro plan.

Comparatively, DocuSign offers the Personal plan as their cheapest option at $10 per month. It’s limited to a single user that can only send up to five documents per month for eSigning.

The Standard plan is marked as “best value” on their website and it offers the service to up to five users (more users charged extra), along with personalized branding, notifications, and comments.

In our opinion, the truly valuable features start to show in the Business Pro plan where you get Advanced fields and Collect Payments features.

Summary

No matter how you look at it, DocHub is by far the more cost-effective solution, especially for small businesses.

However, even considering its Pro plan, the features it offers probably won’t be advanced enough to handle enterprise-level demand.

02. Ease of use

Both of these tools are quite simple to use and feature an intuitive interface that requires some basic tech knowledge to master.

DocHub and DocuSign both have sidebars that contain elements that you can drag onto your document to make edits.

However, there are slight differences in how these software look and feel.

Upon using DocHub for a while, you’ll notice that it looks similar to a regular PDF viewer – everything is white, the toolbar is at the top, and you have the standard page viewer on the left. The tool is definitely simple but also a little bland.

DocuSign, on the other hand, feels a little more innovative. You have the sidebar on the left and the interface feels more modern. The design is also more pleasing to work with and the buttons make the experience more streamlined.

Summary

Although both tools are easy to use, DocuSign feels more modern and more satisfying to navigate.


03. The eSignature process

Sending a document with DocuSign takes three or four steps.

The first step is to upload the documents: the app asks you to do this as soon as you log in. After that, it will ask you to choose the number of signers, before sending you to an editor to place signature fields in your PDF document.

All you have to do then is type a short message and hit “Send” to get the document to the signer. DocuSign will send them an email and help them through the signing process.

DocHub works in a similar way: you upload the document, edit, choose signers and finally hit “Send as Sign Request”.

The only difference between the two tools is that DocuSign keeps this process more streamlined and it’s much more clear what the next step is at any given time.

Summary

Both apps make sending signature requests easy but DocuSign is more streamlined and intuitive.

04. Document management

Document setup and management is at the core of most eSignature software.

Upload your form to begin document setup with DocuSign. The app’s toolset allows you to drag-and-drop elements from the toolbar to quickly identify where signatures or other pertinent information are needed.

When more people are required to sign documents, signers can be color-coded. You can set checkboxes and initials to remind your recipient to sign. You can also create custom fields if the standard fields aren’t sufficient.

With DocHub, editing documents might not look so impressive but it’s incredibly easy and you have a lot of options at your disposal.

The Field Manager feature gives you control to modify existing fields or create new ones. You can add checkboxes, text, signatures, initials, and more. You can also highlight text and whiteout the parts that need to be removed.

DocHub also allows you to edit PDFs by adding pages and merging two files.

Summary

DocHub allows for greater flexibility when it comes to real-time document management and customization.

05. Analytics and tracking

When sending documents for your clients to sign, you want to know if they received, opened, and signed them.

All of this is possible through document analytics, and the best eSignature solutions will have this among their advanced features.

With advanced document tracking, DocuSign allows you to see the status of any document you’ve sent.

You can perform several actions such as viewing the history of your forms and making updates. This screen also lets you resend any document to your recipient with one click if needed.

Your inbox will show you which documents you still need to sign. You can also use the search box to quickly locate any documents.

DocHub, on the other hand, doesn’t offer document analytics. Once the document is sent, you get no feedback as to what happened to it or what action is still required.

Summary

DocuSign is the clear winner since it offers document tracking and features a simple dashboard that gives you an overview of all documents you’ve sent.

06. Integrations

Integrations can be very important for eSignature software. Depending on your industry and niche, you’ll want to find a document management and digital signature solution that integrates with the tools you need for daily operations.

Most importantly, it’s necessary for eSignature tools to integrate with CRM platforms. This helps streamline the entire workflow and saves significant time by helping salespeople do everything from a single interface.

DocuSign can integrate with more than 350 third-party suppliers. It can be used by sales representatives who use Salesforce to manage their sales pipeline to close a deal.

The app also integrates with HR software and cloud providers such as Google Cloud or Dropbox if you want to store the documents you’ve edited and/or signed.

DocHub only integrates with the GSuite and Google Drive.

You can import almost any Google Drive file directly into DocHub or open Drive documents with DocHub to save significant time.

Summary

DocuSign is the clear winner here with more integration options and API solutions that can make a real difference.

07. Security

Digital security is always a point of concern when comparing signing solutions for a few reasons.

When issuing an important document, you’ll want to make sure that the signer is authenticated in some way so that the digital signature can hold up in a legal scenario.

Further, when storing that document, you’ll want to make sure that documents are secure and critical information stays private.

DocHub says that it uses Amazon Web Services to store all collected data, which is common throughout the industry.

The company also says that it offers encryption on data both in transit and at rest, meaning that your information is secured at all times when interacting with the platform.

However, while these are formidable industry standards, it’s fair to say that DocHub’s security infrastructure isn’t as robust as what DocuSign can offer.

Because DocuSign is so much larger, they’re equipped to handle security at the enterprise level.

Summary

When it comes to safety in the DocHub vs DocuSign security debate, both companies offer an adequate level of compliance with modern security standards.

However, if you’re really worried about authentication and document safety, DocuSign will be the safer bet simply due to size and staffing.

Other DocHub and DocuSign alternatives

For some users, the simplicity that comes with DocHub might make the product feel too small or limiting. Other users might not be too thrilled with DocuSign or the sending limits that it places on how its product can be used.

Even though we’re comparing DocuSign and DocHub, keep in mind that there are other signing solutions out there worth considering.

Here’s a quick list:

Each of these software tools brings something unique to the table.

HelloSign is part of the Dropbox platform (not just an integration!) while Adobe Sign offers native editing on PDFs in a way that no other platform does.

Meanwhile, PandaDoc offers full-blown document creation from scratch, exceeding the services offered by both DocuSign and DocHub by a considerable margin.

Final word

Finding the right eSignature solution will always depend on your specific needs and, in our opinion, DocHub and DocuSign serve businesses with different sets of needs.

DocHub is a great solution if you’re a solopreneur or small business owner looking for a simple, cost-effective eSignature tool.

You won’t get advanced features like document tracking or lots of integrations. You will, however, have lots of documents to edit, basic integrations with Gmail and Google Drive, and an intuitive interface.

With DocuSign, you get more advanced features and a more modern user interface.

If you’re looking for CRM integrations, well-designed Android and iOS apps, and document tracking, you’ll find DocuSign the better option.

However, in our opinion, if you’re looking for the best eSignature software for SMBs, you’ll hardly find a better option than PandaDoc.

Our digital signature tool offers professionally designed reusable templates, advanced document workflows, and much more.

It’s also the only solution that gives you access to unlimited documents and eSignatures even in the free plan!

Start your free trial today and see what else PandaDoc has to offer!

Yauhen is the Director of Demand Generation at PandaDoc. He’s been a marketer for 10+ years, and for the last five years, he’s been entirely focused on the electronic signature, proposal, and document management markets. Yauhen has experience speaking at niche conferences where he enjoys sharing his expertise with other curious marketers. And in his spare time, he is an avid fisherman and takes nearly 20 fishing trips every year.

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