The challenge: Moving beyond simple signature capture

Headquartered in San Francisco, Homebound's mission is to revolutionize the home-building process using technology to simplify what traditionally has been a complex and time-consuming process. Their team has decades of experience building thousands of homes and is focused on making building a new home possible for anyone, anywhere.

Their customers can select the build site and home design, reserve a spot in the queue, personalize the home, and put a deposit down right from their software. This simplified client experience requires an equally modern and simple backend for document management.

When Homebound first adopted PandaDoc, their initial needs were straightforward: capturing client signatures on contracts. They chose PandaDoc because it was intuitive and provided essential tracking data with document analytics, giving them reliable insight into client behavior during the signing process.

As the company experienced rapid growth, however, their operational needs quickly expanded. Monique Petit, Contracts Coordinator at Homebound, explained the need for a scalable platform:

"At the time, we were creating sales contracts through PandaDoc and needed a way to collect client signatures directly from our platform. Our tech team was focused on their own mission of simplifying the building process, so signature collection needed a quick outside solution."

They needed a platform that could:

• Support multiple departments: Sales, Accounting, Procurement, and Warranty.

• Handle more than thirty thousand documents annually via deep API integration.

• Work seamlessly with proprietary, custom-built software.

The solution: An API integration that accelerates multiple departments

Homebound realized PandaDoc offered far more than basic e-sign functionality. When it came time to integrate with their own home-building software, PandaDoc was the best choice to enable deep API integration, turning a simple tool into an essential component of their document workflow.

PandaDoc now powers document generation across the organization:

• Procurement and API: The Procurement team edits contract information directly within Homebound’s proprietary technology. The documents are then sent out automatically for signature through the API integration, allowing the team to operate often without having to log in to the PandaDoc application.

• Accounting and payments: The Accounting team uses PandaDoc as an invoice generator and collects payments directly through the platform via a Stripe integration. This provides immediate, transparent status visibility, eliminating manual follow-up emails.

• Centralized efficiency: Homebound uses PandaDoc workspaces to provide secure, central spaces for different teams. They also use the content library and pricing tables to quickly insert consistent, approved content into documents.

As Monique notes, PandaDoc is now such an integrated part of their operations, "it doesn’t stick out like a sore thumb."

The results: Time savings, continuous learning, and true partnership

Homebound's commitment to building a better system found a capable match in PandaDoc's commitment to continuous support.

• Automation at scale: They process over thirty thousand documents annually through the API, keeping complex processes efficient with conditional logic and automations.

• Time savings for Accounting: Immediate visibility into document status saves the Accounting team time otherwise spent on manual check-ins and follow-up emails.

• Support that evolves: Monique highlights the robust support system, noting that the PandaDoc Learning Academy offers resources for beginners up to advanced users, including "Office Hours" with a live PandaDoc team member to help solve complex problems.

• Industry recognition: Homebound’s Monique Petit was honored with the PandaDoc Signature 20 Award for innovative API usage.

For Homebound, PandaDoc is not merely a vendor, it’s an integrated, supportive partner that allows them to remain focused on their core mission: making home building easier.

“Learning to use PandaDoc was very intuitive and customer friendly. At first, it was just a way to collect signatures, but as we grew, we expanded it to our Accounting and Procurement teams. The support has been huge, from the beginner courses all the way to advanced training and Office Hours. I’ve felt supported, and I’ve never been unable to get an answer to a question.” Monique Petit, Contracts Coordinator at Homebound Technologies