Skip to main content
Help centerLog inHelp center
Mobile Site Logo
Desktop Site Logo

    • Platform

      • Product overview
      • Contract Management
      • CPQ
      • Enterprise

    • Features

      • Image - Document generation - Icon
        Document generationAutomate document creation with customizable templates
      • Image - Payments - Icon
        PaymentsGenerate error-free quotes
tailored for every buyer
      • Image - Deal room - Icon
        Deal RoomsCollaborate and close deals in one personalized deal room
      • Image - Smart content - Icon
        Smart contentAdapt documents to the recipient's requirements
      • All features

    •  

      • automation icon
        Workflow AutomationsStreamline your workflow and reduce manual tasks
      • Approval workflow
        Approval workflowSimplify internal sign-offs before document delivery
      • Workspaces
        WorkspacesDistribute content across teams and departments
      • Tracking & analytics
        Tracking & analyticsGet insights into how users interact with your document
      • All features
    • Request a demo
    • Contact sales
    Product (Dropdown) - Featured Image
    Compare
    • vs DocuSign
    • vs Dropbox Sign
    • vs Adobe Sign
    • vs Proposify
    • View more
    • Image - Use case - Icon

      Use case

      • eSignatures
      • Proposals
      • Contracts
      • Quotes
      • Payments
      • All use cases
    • Image - Industry - Icon

      Industry

      • Software & technology
      • Professional services
      • Education
      • Healthcare
      • Construction
      • All industries
    • Image - Team - Icon

      Team

      • Sales
      • HR
      • Marketing
      • Customer success
      • Legal
      • All teams
    • Request a demo
    • Contact sales
    Customer stories
    • Image - Solution dropdown - Autodesk
      Autodesk now tracks sales metrics across its entire org
    • Image - Solution dropdown - Nomad
      Nomad cut customer acquisition costs by 20%
    • Image - Solution dropdown - TheKey
      TheKey saves 3,000 hours per year using PandaDoc
    • All customer stories

    • Sales and CRM

      • Hubspot
        Hubspot
      • Salesforce
      • pipedrive
        Pipedrive
      • monday.com
        Monday

    • Payment gateways

      • Square Logo
        Square
      • Stripe
        Stripe
      • Authorize Logo
        Authorize.net
      • Paypal Logo
        PayPal
      • QuickBooks
        QuickBooks Payments
      • FreshBooks Logo
        FreshBooks

    • Collaboration and more

      • Zapier
      • Greenhouse
        Greenhouse
      • QuickBooks
        QuickBooks
      • Slack Logo
        Slack
      • All integrations
    • API
    • Documentation
    Integration (Dropdown) - Featured Image
    CPQ Solutions
    • pipedrive
      Pipedrive CPQ
    • Hubspot
      Hubspot CPQ
    • Salesforce CPQ
      Salesforce CPQ
    • Image - Learn- Icon

      Learn

      • Customer stories
      • Blog
      • Templates
      • Webinars
      • Learning academy
      • Security
      • Resource library
      • AI Skills Lab
    • Image - Support - Icon

      Support

      • Help center
      • Contact us
      • Onboarding services
      • Professional services
      • Premium support
      • Partner Directory
    • Image - Developers - Icon

      Developers

      • API
      • Document embedding
      • Documentation
    • Request a demo
    • Contact sales
    Resources (Dropdown) - Featured Image
    Security & Compliance
    • Signature certificate
    • Two-factor authentication
    • HIPAA compliance
    • View more
  • API
  • Pricing
Contact salesStart a trialContact Sales
  • Overview
  • Onboarding services
  • Professional services
  • Premium support
  • Self-learning

Premium Support from PandaDoc

PandaDoc’s Premium Support offers strategic guidance, iterative improvement and continuous training to amplify your success.

Product
  • Pricing
  • Integrations
  • Features
  • Updates
  • Security
  • HIPAA
Use cases
  • Proposals
  • eSignatures
  • Quotes
  • Contracts
  • Payments
  • Forms
  • Notary
  • API
  • CPQ
  • Deal Rooms
  • All use cases
Resources
  • Help center
  • Templates
  • Blog
  • Electronic signature law
  • How to guides
  • Developer center
  • System status
  • Onboarding services
  • Partner Directory
  • Recipes
  • AI Skills Lab
Compare
  • vs DocuSign
  • vs Dropbox Sign
  • vs Adobe Sign
  • vs Proposify
  • vs Docsend
  • All alternatives
Company
  • About us
  • Culture
  • Careers
  • Stand with Ukraine
  • Become a partner
  • Press
  • Contact us
  • Marketing Preferences

© 2026 PandaDoc Inc. All rights reserved.

Privacy Notice
    Legal
        Accessibility Statement
          Do Not Sell My Personal Information
            AI Information
              Support Call

              Get a PandaDoc expert dedicated to your account

              Our Premium Support customers have one dedicated point of contact to support their needs, from providing strategic recommendations to proactive support.

              Learn more
              Api Support

              Contact us whenever you need, however you want

              Premium Support customers can choose from email, chat, or Slack support when they need to be in touch with our PandaDoc team.

              Learn more
              Ticket Board Create

              Stay at the front of our support queue

              Our priority routing expedites Premium Support tickets for faster resolution via the ticket portal, where users can view and track the status of their ticket.

              Learn more
              • G2 High Performer
              • G2 Leader Enterprise
              • G2 Leader Mid-Market
              • G2 Best Usability
              • G2 Best Results
              • TrustRadius - Top Rated
              • TrustRadius - Buyers Choice

              What we pride ourselves on

              For our Support Team, it’s all about delivering five-star outcomes for our customers.

              Wide - Team Together

              Knowledge

              We stay on top of the latest features and updates so that, when you need help, you have an informed expert at your disposal.

              Responsiveness

              We understand your business operations depend on PandaDoc, so we monitor every support channel to provide solutions ASAP.

              Empathy

              We know contacting support is a speedbump in your productivity and we aim for 100% satisfaction with every ticket we handle.

              • TheKey

                I’ve worked with a lot of different vendors across different industries and I’ve never been more impressed. They respond to me in less than an hour, even if there’s not a fix needed. It makes me feel like they’re always there for us.

                Katie Buell

                Katie Buell

                Digital Product Manager at TheKey

                Read full story
                Katie Buell
              • Mercury

                PandaDoc not only sounded like the ideal solution to my company’s proposal creation problems, it was the ideal solution.

                photo_Edward Farrell

                Edward Farrell

                CEO at Mercury ISS

                Read full story
                photo_Edward Farrell

              PREMIUM SUPPORT

              So much more than software

              As your business partner, PandaDoc provides the onboarding and support services to get you up, running, and achieving more.

              Request a demo
              Premium Support

              Contact PandaDoc Experts

              Complete the form to get in touch with our team about any of the following services:

              • Onboarding

              • Training

              • Document Conversion

              • CRM Consulting

              • API Consulting

              • Email White-labeling

              Premium support offer details

              Standard Essentials, Business, and Enterprise Plans
              Premium support

              Standard Essentials, Business, and Enterprise Plans

              Premium support

              Can be added to any Essentials, Business or Enterprise plans

              Service

              Web ticket and email support

              Check
              Check

              Chat support

              Check
              Check

              Ticket portal access

              Check
              Check

              Priority routing to support specialists

              Cross
              Check

              Free on-demand onboarding

              Cross
              Check

              Technical account manager

              Cross
              Check

              Response time

              <8 hours
              <4 hours

              API and complex integration support

              Cross
              Check

              Screen share support

              Cross
              Check

              Slack support (add on)

              Cross
              Check
              Contact us
              Contact us
              Contact us