Updated: January 22nd, 2018
1. Information we collect
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” is information which can be used it identify you as an individual; at present, this includes your email, address, billing information, company and identity information and any other information which you submit to us through the registration process for the Website.
1.1. Information collected via Technology
1.2. Information you provide us by registering for an account
If you use an external application account (like Google) to sign in to the Website, we will collect and store your user ID. The privacy practices of these external applications are set forth in their privacy policies, and PandaDoc has no control over the uses of your ID by such parties.
1.3. Information you provide by using the Website
1.4. Information you send to other Users
2. How we use and share information
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
PandaDoc will offer individuals the opportunity to choose (opt out) whether their personal information is to be used for any purpose other than what it was collected for.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. In response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, UserID history, fraud complaints, and usage history, without a subpoena, in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the Privacy Shield Principles, PandaDoc is potentially liable.
3. How we protect information
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. In addition, while we take reasonable measure to ensure that other entities who provide us with payment processing services keep your information confidential and secure, such entities’ practices are ultimately beyond our control. By using our Website, you acknowledge that you understand and agree to assume these risks.
3.2. Data Integrity
PandaDoc will use personal information and User Content only for purpose of delivering the services made available in the Website, which is in the confines of document generation and electronic execution, and to facilitate the services you request related thereto.
PandaDoc acknowledges the individual’s right to access their data and will allow individuals to access their personal information. Further, PandaDoc will allow the individual to correct, update, or delete information. Individuals who wish to make an access request or remove personal information from our records, or if you have any questions in regard to this policy or believe that PandaDoc has not complied with the provisions of this policy, should direct such a request to PandaDoc Solutions Center at the address provided below or by sending an email to us at firstname.lastname@example.org.
153 Kearny Street, 5th Floor
San Francisco, CA 94108
PandaDoc has committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Please note that if your complaint is not resolved through these channels, under limited circumstances, a last resort binding arbitration option may be available before a Privacy Shield Panel.
PandaDoc is also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).