Building Rapport: How to make customers and teammates feel comfortable

Our speakers

Travis Tyler

Travis Tyler Sr. Digital Content Producer at PandaDoc

Grant Strayer

Grant Strayer Co-Founder of Gateway Subs

Today, we’re joined by Grant Strayer, founder of Gateway Subs. 

Grant Strayer built one of the highest-rated sandwich shops in Florida by making every customer feel comfortable (and by serving great hoagies). Grant shares his tips on how he and his teammates quickly develop rapport with each person that walks into their business.

In this episode, you’ll learn about:

  • Creating “good vibe” environments for customers 
  • Social faux-pas that make people uncomfortable 
  • How to best build rapport with your teammates